Charmius Casino Privacy Policy

This Privacy Policy explains how Charmius Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact us. It is intended for players in Australia and applies to information obtained through our online services and related communications.

By using Charmius Casino, you acknowledge that your information may be handled as described below. We aim to process personal information fairly, transparently and only for legitimate business, operational, security and compliance purposes.

Information We Gather

The information collected by Charmius Casino depends on how you interact with our services. Some information is provided directly by you, while other information is collected automatically when you use the website.

• Account details, including your name, date of birth, residential information, username and contact details.
• Identity and age verification information, which may include copies or details from identification documents where verification is required.
• Payment and transaction information, such as deposits, withdrawals, payment method details, transaction history and account balances.
• Gameplay information, including wagers, game activity, bonuses, preferences and responsible gambling interactions.
• Technical information, such as your IP address, browser type, device information, operating system, language settings and website activity.
• Communications and support records, including messages, enquiries, feedback and information supplied during account assistance.

You should provide accurate and current information when registering or using Charmius Casino. If required information is incomplete or inaccurate, we may be unable to provide particular services or complete necessary verification checks.

How We Use Your Information

Charmius Casino uses personal information to operate the platform, provide casino services and manage the relationship with players. The purposes may include:

• Creating and administering your player account.
• Processing deposits, withdrawals, bonuses and other account transactions.
• Confirming identity, age and account ownership.
• Detecting fraud, collusion, suspicious activity, money laundering risks and attempts to misuse the platform.
• Maintaining game functionality, website performance and account security.
• Responding to questions, complaints, technical requests and other communications.
• Sending service notices, account updates and information necessary to administer your account.
• Understanding usage trends so that we can improve content, navigation, games and customer experience.
• Managing responsible gambling controls and applying account restrictions where appropriate.
• Meeting applicable legal, regulatory, tax, accounting and dispute resolution obligations.

Where permitted, we may also use information to provide relevant promotional communications. You can manage certain marketing preferences through available account settings or by following the instructions in a promotional message.

Cookies and Related Tools

Charmius Casino may use cookies, pixels, local storage and similar technologies. These tools are small data files or code elements placed on your device or used in connection with your browser. They help the website remember settings, maintain sessions and understand how visitors use our services.

• Essential technologies support login functions, security, navigation and core website operations.
• Preference technologies remember choices such as language, display settings and other account preferences.
• Analytics technologies help us assess traffic, page performance and general usage patterns.
• Marketing technologies, where used, may help measure campaigns or present more relevant communications.

You can usually control cookies through your browser or device settings. Disabling certain technologies may affect the availability, security or performance of some Charmius Casino features. Cookie settings may also vary between devices and browsers.

When Information Is Shared

We do not treat personal information as public information. It may be shared where necessary to operate Charmius Casino, fulfil a requested transaction, protect players and the platform, or meet a legitimate legal or business purpose.

• Service providers that support hosting, payment processing, identity verification, fraud prevention, analytics, customer support and technical operations.
• Professional advisers, auditors and insurers where their involvement is reasonably required.
• Financial institutions and payment partners involved in processing or reviewing transactions.
• Authorities, courts or other bodies where disclosure is required or reasonably necessary to address legal, security or regulatory concerns.
• Business partners involved in a corporate transaction, restructuring, sale or transfer of relevant business assets, subject to appropriate safeguards.

Third parties receiving information are expected to use it only for the services or purposes for which it was provided, subject to their own legal obligations and contractual arrangements. We do not sell personal information as a standalone product.

Keeping Data Secure

Charmius Casino uses reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, misuse or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and staff awareness practices.

No online system can be guaranteed completely secure. You are responsible for keeping account credentials confidential, using a secure device and notifying us promptly if you believe your account has been accessed without permission. We may restrict access or suspend activity where we identify a security concern.

Information may be accessed only by people or providers who need it for an authorised purpose. Access rights are reviewed according to operational and security needs.

How Long We Keep Data

Personal information is retained for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the type of information, the reason it was collected, the status of your account and any ongoing business, security or dispute requirements.

Some records may need to be kept after an account is closed to support transaction reconciliation, fraud prevention, responsible gambling controls, complaint handling, legal obligations or the establishment and defence of claims. When information is no longer required, we take reasonable steps to delete it, anonymise it or securely isolate it from further use.

Your Privacy Choices

Depending on the circumstances and applicable law, you may have rights relating to personal information held by Charmius Casino. These may include the ability to:

• Request access to personal information we hold about you.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Question how information is collected, used or disclosed.
• Withdraw consent where processing is based on consent and withdrawal is legally available.
• Opt out of certain marketing communications without affecting essential service messages.
• Request deletion or restriction of information where applicable, subject to required exceptions.

We may need to verify your identity before responding to a request. This protects account information from being disclosed to an unauthorised person. Certain requests may be limited where retaining or using information is necessary for security, transaction integrity, legal compliance or another legitimate purpose.

External Providers and Platforms

Charmius Casino may rely on third-party services to provide payment processing, verification, analytics, hosting, advertising, technical support and other functionality. These providers may collect or process information under their own privacy policies and terms.

Links to external websites, payment pages or applications may be provided for convenience. Once you leave the Charmius Casino environment, the privacy practices of the destination service apply. We recommend reviewing the relevant third-party information before submitting personal details or using an external feature.

Third-party games and embedded content may also use their own cookies or technical tools. Their availability and handling of information may be governed by arrangements separate from this policy.

Transfers Across Borders

Some providers used to operate online services may process or store information in countries other than Australia. Where information is transferred internationally, Charmius Casino seeks to use reasonable safeguards and appropriate contractual or operational arrangements for the circumstances.

International processing may be necessary for hosting, payment services, identity checks, customer support, security monitoring or other technical functions. The privacy protections in another country may differ from those available in Australia. By using the services, you understand that information may be handled in locations outside Australia when required for legitimate operational purposes.

Changes to This Policy

We may revise this Privacy Policy when our services, technology, business practices or legal responsibilities change. The updated version will be made available through the relevant Charmius Casino website or service channel and will indicate the date of the latest revision where appropriate.

Changes take effect when published unless a later date is stated. If a change materially affects how information is handled, we may provide an additional notice through the website, by email or through your account. Continuing to use Charmius Casino after an update means that the revised policy applies to future use of the services.

Contacting Charmius Casino

If you have a privacy question, want to request access or correction, or believe that your personal information has been handled improperly, please contact Charmius Casino at [email protected]. Include enough information to help us understand your request, but do not send unnecessary payment details or account passwords.

We may ask for additional information to confirm your identity and protect your account before addressing a privacy request. We will review enquiries in a reasonable manner and may ask for clarification where the request is incomplete or covers information that cannot be disclosed.

Last updated: 10 September 2026